Last Updated – 03.10.2026
Welcome to Pop n Cloud.
At Pop n Cloud, we respect your privacy and understand that your personal information should be handled responsibly. This Privacy Policy explains what information we collect when you visit or use our website, how we use it, how we protect it, and the choices you have regarding your information.
By using our website or placing an order with Pop n Cloud, you agree to the practices described in this Privacy Policy.
1. About Pop n Cloud
Pop n Cloud is a cake and dessert business serving customers in Noida.
For the purpose of this Privacy Policy, references to “Pop n Cloud,” “we,” “us,” or “our” mean Pop n Cloud.
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:
Email: popnclouds1@gmail.com
Phone:
2. Information We Collect
When you browse our website, contact us, or place an order, we may collect information that is necessary to provide our products and services.
This may include:
Personal information
Depending on how you use our website, we may collect:
- Your name
- Email address
- Mobile/telephone number
- Delivery address
- Billing details, where applicable
- Information about the person receiving the order
- Order details and preferences
- Information you provide while requesting a customised or theme cake
- Any messages, instructions or other information you voluntarily provide to us
Order and transaction information
When you place an order, we may retain information relating to:
- Products ordered
- Order date and time
- Delivery details
- Order amount
- Payment status
- Cancellation or refund information
- Customer support or complaint details
Pop n Cloud does not need to collect or store your complete card, UPI or banking credentials simply to process your order. Payments may be processed through third-party payment service providers, depending on the payment options available on our website.
Website and technical information
When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics tools or other technologies we use.
This may include information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of your visit
- Referring website or page
- Basic website usage information
This information may be used to maintain, secure and improve our website and understand how visitors use it.
3. How We Use Your Information
We collect and use personal information only for legitimate business purposes and to provide you with the services you request.
Your information may be used to:
- Process and confirm your orders
- Arrange delivery of your order in Noida
- Contact you regarding your order
- Confirm delivery instructions
- Handle customised and theme cake requests
- Process eligible cancellations and refunds
- Respond to customer questions and support requests
- Resolve complaints or order-related issues
- Improve our products, website and customer experience
- Prevent fraud, misuse or unauthorised activity
- Maintain business and transaction records
- Comply with applicable legal and regulatory requirements
- Send promotional or marketing communications where applicable and permitted
We do not use your personal information for purposes unrelated to our business without an appropriate basis for doing so.
4. Information Required for Order Delivery
To successfully deliver your order, we may need to share relevant information with delivery personnel or service providers involved in fulfilling your order.
For example, delivery-related information may include:
- Recipient’s name
- Delivery address
- Contact number
- Delivery instructions
- Order-related information necessary to complete the delivery
We only intend to share information that is reasonably necessary for completing the relevant service.
5. Payment Information
Pop n Cloud currently accepts 100% prepaid orders.
Payments may be processed through third-party payment service providers. When you make a payment, your payment information may be handled directly by the relevant payment service provider according to its own privacy policy and security practices.
Pop n Cloud does not intentionally request or store your complete debit card, credit card, UPI PIN, internet banking password or similar confidential payment credentials.
Customers should never share their UPI PIN, OTP, card PIN, CVV or banking password with Pop n Cloud or anyone claiming to represent Pop n Cloud.
6. Sharing of Personal Information
We do not sell your personal information to third parties.
However, we may share relevant information with trusted service providers when it is necessary to operate our business or provide the services you have requested.
These may include:
- Payment service providers
- Delivery or logistics partners
- Website hosting and technology providers
- Website analytics or technical service providers
- Customer-support service providers
- Professional advisers, where necessary
- Government authorities or law-enforcement agencies where required by applicable law
Where information is shared with a service provider, we aim to limit the information shared to what is reasonably necessary for the relevant purpose.
7. Cookies and Similar Technologies
Our website may use cookies or similar technologies to improve website functionality, remember preferences, understand website usage and improve your browsing experience.
Cookies are small files or pieces of information stored on your device when you visit a website.
Depending on the technologies implemented on our website, cookies may be used for purposes such as:
- Essential website functionality
- Remembering preferences
- Understanding website traffic and usage
- Improving website performance
- Measuring the effectiveness of marketing activities
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
Note: The exact cookies and third-party technologies used by Pop n Cloud may change as the website develops.
8. Marketing Communications
From time to time, Pop n Cloud may communicate with customers about products, offers, new launches, promotions or other relevant information.
Where required, we will provide an appropriate option to stop receiving promotional communications.
Even if you opt out of promotional communication, we may still contact you when necessary to fulfil an order, process a payment or refund, address a customer-service issue, or communicate important information relating to a transaction.
9. Custom Cake Information
If you request a customized or theme cake, you may provide information such as:
- Design preferences
- Cake flavour preferences
- Text or message to be placed on the cake
- Reference images
- Other instructions required to create the requested product
Such information may be used by Pop n Cloud and relevant personnel involved in preparing your order.
If you provide an image or other material for a customised order, you should ensure that you have the necessary rights or permission to use and provide that material.
10. Data Security
We take reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no website, online transaction or electronic method of storing or transmitting information can be guaranteed to be completely secure.
You should also take reasonable precautions when using our website, including keeping your account credentials, OTPs and payment information confidential.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Processing and completing orders
- Customer service
- Accounting and business records
- Handling refunds, disputes or complaints
- Preventing fraud or misuse
- Meeting applicable legal, tax, accounting or regulatory requirements
When information is no longer reasonably required, it may be deleted, anonymised or otherwise handled in accordance with applicable requirements.
12. Your Privacy Choices and Rights
Depending on applicable law, you may have rights relating to your personal information, including the ability to:
- Request information about personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Request information about how your personal data is being used
- Opt out of certain promotional communications
Some requests may be subject to legal, contractual or other applicable limitations.
To make a privacy-related request, please contact us at:
We may need to verify your identity before acting on certain requests to protect your information from unauthorised access.
13. Children’s Privacy
Our website is intended for general customers and is not specifically directed at children.
We do not knowingly seek to collect personal information from children where such collection is not permitted by applicable law. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take appropriate action
14. Third-Party Websites and Services
Our website may contain links to or integrate with third-party websites, payment services, social-media platforms or other external services.
If you visit or use a third-party service, that service’s own terms and privacy policy may apply.
Pop n Cloud is not responsible for the privacy practices, content or security of third-party websites or services that we do not control.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
15. Fraud Prevention and Security
We may use personal information and transaction information to identify and prevent:
- Fraudulent transactions
- Unauthorised orders
- Misuse of promotional offers
- Attempts to abuse our website or services
- Other activities that may harm Pop n Cloud, our customers or our service providers
Information may be shared with relevant service providers or authorities where reasonably necessary or legally required.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically so that you remain aware of how we handle personal information.
17. Contact Us
If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact Pop n Cloud:
Pop n Cloud
Email: popnclouds1@gmail.com
Phone:
Delivery Area: Noida
We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.
Thank you for trusting Pop n Cloud with your information.