Cancellations & Refunds
Can I cancel my cake order?
Please contact pop n cloud as soon as possible. Cancellations depend on your cake’s preparation stage.
Are custom cakes refundable?
Custom cake orders may not be cancellable once preparation or decoration has started.
How will my refund arrive?
Eligible cancellations receive refunds to the original payment method, subject to applicable processing times.
What if pop n cloud cancels?
If we cancel your order, you will receive a full refund and prompt notification.
What if my cake arrives damaged?
For damaged or incorrect cakes, contact us promptly with order details and clear photographs.
When will my refund appear?
Refund timing depends on your payment provider, usually appearing within several business days.